FORMS
New Customer Form
Welcome to AFF! Help us out by competing this form and faxing it to us at (562) 944-5820. This will let us accurately enter your company information into our system and avoid any delays in moving your freight.
Customer Satisfaction Survey
Let us know how we're doing! We'd love to hear about your Approved Freight Forwarders experience. Please fax your feedback form to us at (562) 944-5820.
Loss and Damage Claims
Form Is your freight incomplete or damaged? Download and complete this form and fax it back to us at (562) 944-5820.
Shipper's Responsibility
The shipper has the responsibility to properly mark the shipment and package it in such a way that damage does not occur through normal transportation. When damages occur, the shipper should assist in repairs when possible and practical to do so.
Concealed Damage
When damage is discovered after delivery, it should be reported to the Approved Forwarders Guam terminal immediately and a concealed damage inspection requested. Approved will either waive the inspection and advise you to submit a claim or we will send an inspector to examine the freight. You should hold the freight and shipping container until disposition is given.
Time Limits
Notice of loss or damage must be given within 3 days of delivery.
Response Time
If the claim is in order and no additional documents are required, a check will be mailed or a credit will be issued within a few days. If the claim is not in order or additional documentation or information is required, you will be notified in a timely manner. Our goal is to have the claim concluded within 30 days from receipt. Should you not hear from us, please feel free to contact your sales representative at the local Guam office, either by written correspondence, phone, or fax.
Credit Application
Apply for credit by completing this application. Please allow 2 to 3 weeks for processing.
Terms & Conditions
Here's a complete, Printer Friendly version of our Terms & Conditions.
Credit Card Authorization Form
If you plan to pay by credit card, please fill out this form.
Manual: How to Track Online
This manual will help you use all of our online tracking tools. If you have additional questions or need assistance, please contact your sales rep or Customer Service.
