Safe Freight Services

For over twenty years, safety has been a number one priority at Approved. Employing highly skilled and certified transportation experts, we make it our responsibility to ensure every precaution and proper care is taken throughout the transportation process. We perform safety assessments, improve protocol and recognize and correct potential hazards. Approved has the capacity and resources to offer safe freight forwarding and logistics solutions you can depend on.

Liability Coverage

Is your freight incomplete or damaged? Download and complete this form and fax it back to us at (562) 699-4826.

Shipper’s Responsibility
The shipper has the responsibility to properly mark the shipment and package it in such a way that damage does not occur through normal transportation. When damages occur, the shipper should assist in repairs when practical and possible to do so.

Concealed Damage
When damage is discovered after delivery, it should be reported to the Approved Forwarders claims@approvedforwarders.com located in City of Industry, California, 1-800-533-4826 immediately upon discovery and a concealed damage inspection requested. Approved will either waive the inspection and advise you to submit a claim or we will send an inspector to examine the freight. You should hold the freight and packaging until disposition is given.

Time Limits
Notice of concealed loss or damage must be given within 3 days of delivery.

Visible damage or shortage notations must be made at time of delivery on the delivery bill. Our driver will acknowledge and sign the notation.

Response Time
If the claim is in order and no additional documents are required, a check will be mailed or a credit will be issued within a few days. If the claim is not in order or additional documentation or information is required, you will be notified in a timely manner. Our goal is to have the claim concluded within 30 days from receipt. Should you not hear from us, please feel free to contact our claims department at claims@approvedforwarders.com or at 1-800-533-4826.

Hawaii / Guam Cargo Liability
We follow Industry Standard Maximum Liability of $500 per shipping article for shipments to and from Hawaii and Guam. For excess valuation please contact quotes@approvedforwarders.com.

Please refer to our Terms & Conditions for more information.

Domestic Cargo Liability
The transportation carrier arranged by Approved / Freight broker to transport shippers property shall have the primary liability to shipper with respect to damages for lost or damage or to any shipment tendered by shipper.

Security

Approved’s top priority is you, our customer. We know when it comes to choosing a Freight Forwarding and Logistics Company, keeping your cargo secure is at the top of your list. Here at Approved we go above and beyond to take the proper measures in ensuring the security of your shipments. During transport, all boxes, crates and shipping containers are properly received, identified, loaded and shipped to destination. All of our warehouses on all islands are monitored by 24-hour 7 days per week surveillance cameras backed up by Digital Video Recorders. Rest assured our cameras keep a watch on your goods when you can’t. When it comes to security, Approved has you covered.

Technology

At Approved we are continually investing in technology that improves communication, increases efficiency and reduces costs. Our on line tracking and tracing saves you time and money when information is the key to a successful pickup or delivery. We scan all receiving documents and proofs of delivery and they are available real time. The statuses of all shipments are updated by email to our customers for all ETD’s, ETA’s, and exceptions. From a technology standpoint, we are able to accept all transactions data sets via Electronic Data Interchange. Our real-time document processing allows access to your shipping documents immediately. Rest assured, when working with Approved, you are given access to the most up to date technology every day!

Qualifications

At Approved we pride ourselves on our continued commitment to excellence, providing you the most qualified professionals to ensure worry-free freight forwarding and logistics solutions. The following information is the basis for our promise to you that no matter how unique your shipping needs may be, Approved is the freight forwarder and logistics company you can depend on.

  • Class A consolidation center in City Of Industry, California
  • ABC, Alcohol Beverage Control licensed Distribution Center
  • Dedicated Warehousing and freight operations on all islands
  • All locations certified in storage, handling, transporting and delivering hazardous materials
  • Certified Freight Forwarder and Transportation broker.