How Do I Track A Shipment?

Our state-of-the-art tracking system gives you two main tracking choices: 1) Our online system provides a wealth of tracking resources. When you log onto your account, you can: See the status of individual shipments or all recent shipments. View the progress of your freight every step of the way View PDFs of documents (Bill of Lading, Purchase Order, Packing List, Proof of Delivery, Photos of Freight, etc). View current and past Invoices along with payment status. Run, view, download and export Custom Activity Reports. 2) Our email notification system can alert you when: We have confirmed the pick up at origin. We have received your freight with exceptions. The freight is loaded and the ETA date is posted. The freight is at its destination and ready for delivery or will call. Email notifications can be customized per company and per employee of each company

How Do I Get A Quote?

Fill out our online quote form , call our City of Industry Terminal at (800) 533-4826, or email us at: quotes@approvedforwarders.com . When you contact us, please provide the following information so we can give you a quick and accurate quote: Origin city, state and zip Destination city, state and zip Commodity Number of pieces Total weight including packaging Dimensions including packaging (length, width, height)

Do You Offer Warehousing?

Yes! We offer standard storage fees and variable storage fees, (only pay for what you use), but we can negotiate storage costs to fit your budget. Our warehouses are highly secure, equipped with state of the art camera systems and alarms. Our facilities are monitored both on site and remotely. We also offer a full services WMS (warehouse management system).

Can I Get My Shipment Expedited?

While no one can control the length of time it takes to sail, WE CAN control how fast we get your items offloaded and offered for delivery. By negotiating with the steam ship lines for Last In/First Off Loading of your shipment, your freight can be released to us at the destination port right away. Our goal is always to be efficient and effective getting your freight offloaded and delivered damage free.

Can You Handle Hazardous Materials?

Yes. All of our associates have been fully trained and are certified in the handling of hazardous material. We take the handling of hazardous materials very seriously and are completely certified to transport freight of this nature. At this time, we do not handle Class 1 explosives. If you are shipping hazardous materials, you must include a copy of the MSDS with the shipment at the time of delivery. The freight must be properly packaged and labeled to meet all regulations. All hazardous items must be itemized to include: Shipper’s Name Shipper’s Emergency contact name & phone number Emergency Contact file number or name UN Number IMO Proper shipping name Hazardous Class Packaging Group (if applicable) Quantity and packaging type Weight Cubic feet Flash Point (if applicable) Placard

What Types Of Payment Terms Are Accepted? Can I Apply For Credit?

We accept payment via check (personal/company/cashier's), cash, and credit card. To apply for credit, please complete and submit the credit application on the Forms page . After review of your completed credit application, we may extend a standard 30-day credit from the date the shipment leaves its origin port. Please allow 2-3 weeks for processing and approval of credit.